The client support that you will get from your website hosting provider is very important, no matter if you have pre-sales questions and you're not a client yet, or you've got a technical issue with an existing account. Timely and clear information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this could often be an indicator that you're ordering from a genuine web hosting provider and not from a reseller. If you acquire a hosting account via a company that doesn't own its servers and it cannot access them directly, it is almost certain that you will wait for a few days in order to receive a response to your query, thus your websites may remain offline for quite a while. Alternatively, a company that provides different means of communication and has a tech support team available at any time can assist you right away and help you reduce or fully avoid any downtime and possible losses.
24/7 Customer Support in Website Hosting
All of our website hosting service come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our web hosting services before you make a purchase or you're an existing client and you have a question or some problem, you will be able to contact us any time, which includes holidays and weekends. We have multiple channels to get in touch with us - a couple of phone lines worldwide for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more complex matters or any matters which require additional time to analyze and take care of. Unlike various other web hosting service providers, our trouble tickets feature a guaranteed max reply time of just 1 hour, which means that regardless of what the issue is, it'll be resolved timely and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to get well-timed help, particularly if your site is not working efficiently for some reason. Our semi-dedicated servers feature 24/7 customer and tech support, therefore in case something happens, you'll be able to use several ways to get in touch with us - telephone line with a couple of local numbers globally, live chat, e-mail messages and tickets. The first two choices are for pre-sales, billing and general issues, so that in case you do not have an account yet, for example, you'll be able to get extra info regarding our solutions, or we can assist you with less complicated technical matters. The next two options are for strictly tech troubles or anything which is more time-consuming due to the fact that it is more convenient to follow the communication between you and our tech support team. The guaranteed max reply time for them is just one hour, the typical one - 15-20 minutes, therefore you won't need to wait for a whole day in order to get assistance like you may need to do with various other providers.
24/7 Customer Support in VPS Servers
In case you get a VPS server through our company, you can use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have a couple of local telephone numbers in the USA, Great Britain and Australia as well as a live chat service. If you're an active customer and you need help with a technical issue which requires more time to investigate or resolve, you are able to open a ticket from your billing account or you can send an e-mail and we will take care of the problem and send you a reply within the hour. The reply time is guaranteed 24/7, which includes holidays and weekends, however for the vast majority of issues it takes less than half an hour to get assistance. The support service covers the VPS and all of the pre-installed software it features, so if you need help with third-party software, you can check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
We know how important it is to have prompt support in general, let alone when you run a whole server, that's why each dedicated server that we provide features 24/7 support with 1-hour response time guarantee whatever the matter. This service is free of charge for all difficulties with your server or the software that was installed from our admins during the setup, therefore you're able to get in touch with us as many times as you would like, even during holidays. You could either open a support ticket from the billing section or you can send an email message, and the actual answer time for both rarely surpasses 30 minutes since we have admins available round the clock. If you need general information about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers that we have on three different continents or you may take advantage of our live chat service and speak with an agent online. For third-party software support, we offer you a Managed Services upgrade, that you can include to your server plan from the billing Control Panel.