Tech Support Channels

  • 1 hour ticket response time
  • A 60–Minute Support Ticket Response Time Guarantee

  • We provide a 60 min response time guarantee for any support ticket or e–mail that you send to the support staff. We will quickly answer all typical enquiries and forward right away the case to our administrators if additional assistance is needed. If you make use of the Managed Services package, we’ll perform any of the included tasks at a time that has been agreed upon upfront.

  • Top quality support service
  • A Premium Client Support Service

  • If you need any assistance using the Web Control Panel or with any of the apps that we have installed on the dedicated server on your behalf, do not hesitate to touch base with the client support team at any moment through the ticketing system. Moreover, in case you need help administering your server, you can order our Managed Services package, that includes Operating System updates on a weekly basis, installation and problem troubleshooting services, server monitoring and restarting procedures, data backup space, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • We have provided our Web Control Panel with a detailed knowledgebase, which features in–depth explanations of all its features and functions. What’s more, we have made detailed video tutorials that will further instruct you how to carry out a certain task or resolve a frequently experienced problem. All the educational articles and the tutorial videos are readily reachable from every section of the Web Control Panel via the Videos and Help buttons in the upper right corner.