Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We provide a 60 min response time guarantee for any support ticket or e–mail that you send to the support staff. We will quickly answer all typical enquiries and forward right away the case to our administrators if additional assistance is needed. If you make use of the Managed Services package, we’ll perform any of the included tasks at a time that has been agreed upon upfront.
A Premium Client Support Service
If you need any assistance using the Web Control Panel or with any of the apps that we have installed on the dedicated server on your behalf, do not hesitate to touch base with the client support team at any moment through the ticketing system. Moreover, in case you need help administering your server, you can order our Managed Services package, that includes Operating System updates on a weekly basis, installation and problem troubleshooting services, server monitoring and restarting procedures, data backup space, etcetera.
An Easy–to–Navigate Help Area
We have provided our Web Control Panel with a detailed knowledgebase, which features in–depth explanations of all its features and functions. What’s more, we have made detailed video tutorials that will further instruct you how to carry out a certain task or resolve a frequently experienced problem. All the educational articles and the tutorial videos are readily reachable from every section of the Web Control Panel via the Videos and Help buttons in the upper right corner.