Assistance Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Resolution Guarantee

  • Our technical help crew is on–line day–and–night to handle all of your support requests. Every single ticket you post to us shall be answered within no more than one hour. If your issue requires aid from one of our administrators, we will send the ticket to the technician on shift and will inform you that the issue is being taken care of.

  • Top quality support service
  • Qualified Client Assistance Service

  • We deliver 24x7x365 technical help and support through a super–fast ticketing solution integrated into your Control Panel. You can e–mail us at any time about any of the applications that come pre–configured on the virtual server, such as the selected Linux distribution, the server management panel and our custom designed Web Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • Each part of the Web Control Panel that is offered totally free with your VPS provides you with an integrated collection of articles. You’ll find a number of comprehensive how–to tutorials and a range of step by step video tutorials that display all the basic website managing jobs. You can gain access to them by simply clicking the Help or Video buttons in the upper right corner of each Control Panel section.